Baji App Privacy Policy

1. Introduction

Baji App takes the privacy of its players seriously. As a platform serving the Pakistani gaming community — from cricket betting fans following PSL and T20 internationals to casino players enjoying slots and live dealer games — we process personal data as part of operating the service. This Privacy Policy is our commitment to being transparent about exactly what that means in practice.

When you create an account on Baji App, make a deposit using JazzCash or Easypaisa, place a bet on a cricket match, spin a slot or contact our support team, various types of data are generated and processed. This policy covers all of that activity — what data exists, why it exists, how long we keep it, who else might see it under specific circumstances, and what you can do about it.

We have written this policy in plain, straightforward English rather than dense legal language because we believe every player deserves to actually understand what they are agreeing to. If anything in this policy is unclear, our support team is available 24/7 to clarify.

2. Data We Collect

The data Baji App collects falls into three broad categories: information you provide directly, information generated automatically by your use of the platform, and information received from third-party service providers who help us deliver our services.

2.1 Information You Provide

• Registration details: Full legal name, date of birth, email address, mobile number and chosen password.
• Identity verification: CNIC or other government-issued ID documents uploaded during the verification process.
• Payment information: JazzCash account number, Easypaisa number, Raast ID, bank account details or card details provided during deposits or withdrawals. Full payment credentials are processed by our payment partners and not stored on Baji App servers.
• Support communications: Messages, chat transcripts and emails sent to our customer support team.
• Preferences and settings: Language preferences, responsible gaming limit settings, notification preferences and other account configuration choices.

2.2 Automatically Generated Data

• Device information: Device type, operating system version, browser type and app version used to access the platform.
• Connection data: IP address, approximate location derived from IP, connection timestamps and session durations.
• Activity logs: Games played, bets placed, deposit and withdrawal history, login timestamps and pages visited within the platform.
• Cookie data: Session identifiers and preference cookies — detailed in Section 7 below.

2.3 Data from Third Parties

In some cases we may receive supplementary information from identity verification providers or fraud prevention services we use to protect the integrity of the platform. This data is used solely for verification and security purposes and is not used for marketing or profiling.

Data Category	Examples	Source
Identity Data	Name, CNIC, date of birth	You (registration / verification)
Contact Data	Email, mobile number	You (registration)
Payment Data	JazzCash / Easypaisa number, bank details	You (deposits / withdrawals)
Technical Data	IP address, device type, browser	Automatically collected
Usage Data	Games played, bets, session logs	Automatically collected
Verification Data	ID check results, fraud signals	Third-party verification partners

3. How We Use Your Data

Every piece of data Baji App holds is used for a specific, legitimate purpose. We do not collect data speculatively or without a clear reason. The table below summarises the main purposes for which your data is processed.

• Account management: Creating and maintaining your player account, verifying your identity and ensuring only you can access your account.
• Payment processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported methods. Verifying that funds originate from payment methods registered in your name.
• Platform delivery: Operating the game lobby, casino, slots, sports betting markets and all other features of the Baji App platform so they function correctly for your device and connection.
• Fraud and security: Detecting and preventing fraud, account takeover attempts, bonus abuse, money laundering and other activities that harm the platform and its players.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gambling behaviour, and applying deposit limits, cooling-off periods or self-exclusion where requested or required.
• Customer support: Responding to your queries, resolving disputes and maintaining a record of support interactions for quality assurance.
• Legal compliance: Meeting obligations under applicable laws relating to identity verification, record-keeping and financial reporting.
• Platform improvement: Analysing aggregated usage data to identify technical issues, improve game loading times, optimise the mobile app and develop new features.
• Marketing communications: Sending promotional messages about bonuses, new games and platform updates — only where you have opted in to receive such communications.

4. Data Sharing

Baji App does not sell your personal data to anyone, full stop. We share data only where it is necessary to operate the platform, comply with legal requirements, or protect the safety and integrity of the service. The following categories of third parties may receive specific, limited data in the course of their contracted work with us:

4.1 Payment Processors

To process deposits and withdrawals in PKR, we share relevant payment details with our payment gateway partners, which facilitate transactions through JazzCash, Easypaisa, Raast and bank transfer channels. These partners are contractually obligated to handle payment data securely and may not use it for any purpose other than completing your transaction.

4.2 Game Providers

The games available in the Baji App Game Lobby are operated by third-party providers. When you play a game, a session token and your in-game activity is shared with that provider to render the game and record the outcome. Game providers do not receive your full personal details — only the session data required to run the game.

4.3 Identity Verification Services

To verify your identity as required for account security and withdrawal processing, we may submit your name, CNIC details and supporting documents to a third-party identity verification provider. Verification results are returned to Baji App and the data is processed by the provider under a data processing agreement that prohibits secondary use.

4.4 Legal and Regulatory Authorities

Where we are required by law, court order or other binding legal process to disclose information, we will comply. We will notify affected users where we are legally permitted to do so before disclosing their data, though in some circumstances advance notification may not be possible.

5. Data Retention

We keep your personal data for as long as your account is active and for a defined period afterwards. The specific retention periods depend on the type of data and the purpose for which it was collected.

• Account data: Retained for the lifetime of your account and for a period of five years following account closure, to meet financial record-keeping requirements.
• Transaction records: Deposit, withdrawal and betting records are retained for a minimum of five years from the date of the transaction.
• Identity verification documents: Retained for the duration of the account and five years post-closure, in line with standard financial compliance requirements.
• Support communications: Chat logs and email correspondence are retained for two years from the date of the interaction.
• Marketing consent records: Records of your opt-in or opt-out preferences are retained for as long as your account exists to ensure we respect your choices.

When data reaches the end of its retention period, it is securely deleted or anonymised so it can no longer be linked to your identity. Anonymised, aggregated data may be retained indefinitely for statistical purposes such as platform performance analysis.

6. Security Measures

Protecting your personal data from unauthorised access, disclosure or loss is a core priority for Baji App. We implement a range of technical and organisational security measures, which include:

• SSL/TLS encryption on all data transmitted between your browser or app and our servers.
• Encrypted storage for sensitive data including identity documents and payment references.
• Role-based access controls ensuring only authorised personnel can access personal account data, and only to the extent required for their specific role.
• Automated monitoring systems that flag unusual account activity, repeated login failures and suspicious transaction patterns.
• Regular internal security reviews and updates to our infrastructure to address emerging threats.
• Two-factor authentication options available to players for their own account security.

No security system is perfectly impenetrable, and Baji App cannot guarantee absolute security against every possible threat. However, we are committed to maintaining industry-standard protections and responding quickly to any identified security incident. In the event of a data breach that is likely to affect your rights or interests, we will notify you as promptly as possible.

7. Cookies & Tracking

Baji App uses cookies — small data files stored on your device — to make the platform work properly and to remember your preferences between sessions. Here is a breakdown of the types of cookies we use:

Cookie Type	Purpose	Can Be Disabled?
Essential / Session	Keeps you logged in and maintains your active session	No — required for platform to function
Preference	Remembers language, display settings and responsible gaming limits	Yes — but settings will reset each visit
Analytics	Aggregated usage data to improve platform performance	Yes — via browser settings
Security	Fraud detection and bot prevention signals	No — required for account safety

Baji App does not use third-party advertising cookies or tracking pixels that follow your activity on other websites. You can manage non-essential cookies through your browser settings at any time. Disabling essential cookies will prevent the platform from functioning correctly.

8. Your Rights

As a Baji App user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team through live chat or the email address listed in Section 12.

• Right of access: You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
• Right to erasure: You may request deletion of your personal data. Note that some data must be retained for legal and compliance reasons even after account closure — we will explain what can and cannot be deleted when you make a request.
• Right to restrict processing: In certain circumstances you may ask us to limit how we use your data while a dispute or review is ongoing.
• Right to data portability: You may request your account and transaction data in a structured, machine-readable format.
• Right to object to marketing: You can opt out of promotional communications at any time with immediate effect.

9. Marketing Communications

Baji App may send you promotional messages about bonuses, new game releases, PSL season betting markets, special deposit offers and other platform updates. These communications are sent only where you have given consent during registration or subsequently opted in through your account settings.

Marketing messages may be delivered by email, SMS to your registered mobile number, or as push notifications through the Baji App mobile application. You can opt out of any or all of these channels at any time through your account notification preferences. Opting out of marketing does not affect your ability to receive essential service communications such as deposit confirmations, withdrawal notifications and security alerts.

10. Minors and Child Protection

Baji App is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 18. Registration requires confirmation that the user is at least 18 years old, and identity verification checks are designed to detect and prevent underage access.

If we become aware that an account has been registered by a person under 18, that account will be immediately closed, any deposits returned to the original payment source, and all associated data deleted in line with our standard data removal procedures. If you believe a minor may have registered on the platform, please contact our support team immediately.

11. Changes to This Policy

Baji App may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active users through in-app messages or email.

We encourage you to review this policy periodically so you remain informed about how your data is handled. Continued use of the platform after any update is published constitutes acceptance of the revised policy. If you do not agree to the updated policy, you should stop using the platform and contact us to request account closure.

12. Contact & Data Queries

For any questions, concerns or requests related to this Privacy Policy or your personal data, you can reach our team through the following channels. We aim to respond to all data-related enquiries within five business days.

• Live Chat: Available 24/7 within the Baji App website and mobile application — the fastest way to reach us.
• Email: [email protected] (for written data requests — please state "Privacy Request" in your message subject).